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Drive-Through Business Regulations in the City of Bentonville

Jurisdiction: BentonvilleCode Version: December 9, 2025

In the City of Bentonville, drive-through businesses are primarily permitted in the C-2 General Commercial District by right and in the C-1 Neighborhood Commercial District via a Conditional Use Permit. These establishments are strictly defined by their reliance on service windows and driveway approaches, and they are prohibited from utilizing drive-up windows for the retail sale of alcoholic beverages. All drive-through facilities must comply with specific stacking space dimensions to ensure efficient traffic flow and safety.

Permitted Zoning Districts

The City of Bentonville regulates the location of drive-through businesses through the official Table of Uses. While many districts allow standard commercial activity, the specific "Drive-through" component is restricted to specific commercial zones to mitigate impacts on traffic and neighborhood character.

Zoning District Permission Level
C-1 Neighborhood Commercial Conditional Use Permit (C) Required
C-2 General Commercial Permitted by Right (●)
C-3 Mixed-Use Commercial Prohibited
DC Downtown Core Prohibited
DE Downtown Edge Prohibited
All Residential (R) Districts Prohibited
All Industrial (I) Districts Prohibited

As specified in the Bentonville Zoning Code, the Planning Commission cannot authorize a drive-through as a conditional use in any district where it is not explicitly listed as a permitted or conditional use in the Table of Uses [Sec 301.06].

Definitions and General Restrictions

The City of Bentonville provides distinct definitions for drive-through operations to distinguish them from standard retail or indoor dining establishments.

Drive-Through Defined

A Drive-Through is defined as a business establishment with a retail or service character dependent on providing a window and a driveway approach to serve motor vehicles. This allows patrons to take and deliver orders without exiting their vehicles [Sec 201.02].

Specific Use Definitions

  • Restaurant, Drive-through: A restaurant providing a driveway approach and window for taking/delivering orders while patrons are in a motor vehicle [Sec 201.02].
  • Restaurant (Standard): The standard definition of a restaurant in the City of Bentonville specifically excludes drive-in or drive-through services, which are regulated as separate uses [Sec 201.02].

Alcohol Sales Prohibition

Regardless of the zoning district, the City of Bentonville strictly prohibits drive-up windows for any business engaged in the retail sale of beer, wine, or spirits for off-site consumption [Sec 601.29].

Technical Standards and Stacking Requirements

All drive-through commercial facilities in the City of Bentonville must provide adequate off-street stacking spaces to prevent vehicle idling from interfering with public rights-of-way. These requirements are in addition to standard off-street parking ratios [Sec 501.06].

Standard Category Requirement
Stacking Space Quantity Required for each service window
Stacking Space Width 10 feet minimum
Stacking Space Length 20 feet minimum

Conditional Use Requirements (C-1 District)

In the C-1 Neighborhood Commercial District, a drive-through is only allowed if the applicant obtains a Conditional Use Permit from the Bentonville Planning Commission. The Commission evaluates the request based on several standards, including:

  • Protection of public health, safety, and welfare.
  • Compatibility with nearby area properties.
  • Adequacy of ingress, egress, and pedestrian ways.
  • Mitigation of noxious emissions such as lighting, noise, and glare [Sec 301.06].

Sections Cited

  • Article 201 Definitions (Sec 201.02)
  • Article 301 Administration and Enforcement (Sec 301.06)
  • Article 401 Zoning District Regulations (Sec 401.05)
  • Article 501 Off-Street Parking and Loading (Sec 501.06)
  • Article 601 Use Regulations (Sec 601.29)

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